Q 1. In the process of communication the first step is------
  1. Encoding
  2. Message
  3. Decoding
  4. Receiving
Q 2. Find out the odd item from the aspects of communication given below--------
  1.   Access
    IBPS Computer Aptitude Questions 2014
  2. Priority of topics
  3. Interruptions
  4. Meaning of a behavior
Q 3. Which one   of  the following can create problems in building inter-personal relationship?
  1. Shyness
  2. Emotional maturity
  3. Assertiveness
  4. Empathy
Q 4. Communication that cuts across functions and levels in an organization is------
        1. Upward communication
        2 Horizontal communication
        3 Diagonal communication
        4 Downward communication

Q 5. In which of the following patterns of interpersonal communication an equality relationship is maintained but each person also has authority over different domain ?
  1. The balanced-split pattern
  2. The equality pattern
  3. The unbalanced-split pattern
  4. The monopoly pattern
 Q 6. In which of the following communication networks each member of the group can communicate only with his nearest members ?
  1. Wheel network
  2. `Y` network
  3. Chain network
  4. Circle network
Q 7. When individuals feel that their behavior is being restricted, they respond in a way that can be called---
  1. Psychological defence
  2. Psychological vigilance
  3. Psychological reactance
  4. Psychological persistence
Q 8. The disclosure of personal or superior-subordinate relationship is called-------
  1. Closeness
  2. Sharing
  3. Openness
  4. Informality
Q 9. Which of following interpersonal skills is helpful in maintaining close friendship with some one ?
  1. Borrowing things
  2. Volunteering help in time of need
  3. Need for power
  4. Being  happy in a party
Q 10. Any variability in the message received which could not have been predicted at the source is attributed to-------
  1. Misunderstanding
  2. Noise
  3. Blockade
  4. Irrational thing
Ans. 1 ( 2 ).  2 ( 4 ).  3 ( 1 ).  4 ( 3 ).  5 ( 1 ).  6 (3 ).  7 ( 3 ).  8 ( 3 ).  9 ( 2 ).  10 ( 2 ).

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